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X5-HW pipeline CCTV inspection robot adapts to the pipe diameter range of 800mm-4000mm, and the detection distance can reach 2000...
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Frequently Asked Questions
Find quick answers to common questions about our products, services, and technical support. This section is designed to help you learn more about UG’s solutions and resolve frequent inquiries with ease.
Does in-warranty repair require shipping the product back to China, or can it be done locally?
Warranty repairs must be shipped back to our factory in China. We currently do not offer local repair services overseas.
How long is the repair cycle for key components, such as a damaged camera?
The repair itself typically takes 3-5 working days once we receive the faulty component. International shipping times depend on actual conditions and add to the total time.
How is repair charged after the warranty expires? Are extended warranty plans available?
Out-of-warranty repairs will incur charges for parts, labor, and actual shipping costs. We offer extended warranty plans to cover future repairs; please contact our support for details.
Can I purchase common consumables (e.g., robot inspection tires) locally?
Currently these consumables are customized by our company. Please order them through our official channels.
How long does restocking take if a part is out of stock?
Standard parts are usually in stock and shipped quickly. Parts requiring special customization have a production lead time of approximately 30 working days.
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