If you are interested in our company products and has many frequently asked questions, like technical service, price, warranty, shipping matters, payment terms etc, please do not hesitate to contact us, we will reply you as soon as possible.
- What's the package?
- We have standard plywood packing case. For the outside, we adopt woodcraft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by the thickening plastic bag for waterproof.
- Will the package damaged during transportation?
- Our package is considerate all the damage factors and makes it be safe, and our shipping agent has fully experienced in safe transportation. So please don't worry, you will receive the parcel in good condition.
- How to install and run the machine?
- Our technician has installed the machine before shipping. For some small parts installation, we will send detail training video, user's manual along with the machine. Most customers can learn by themselves.
- How can I do if the machine goes wrong?
- If confronted with such problems, please contact us asap and do not try to fix the machine by yourself or someone else. We will respond within 24 hours as quickly as we can to solve it for you.